1 What data do we collect?
Certain necessary information is collected from you when you register and use Cloud Bet's services. This data is used solely to provide you with the best experience — nothing else.
The types of data Cloud Bet collects include:
| Data Type |
Example |
Why It's Collected |
| Identity Information |
Name, date of birth, national ID |
For KYC verification and age confirmation |
| Contact Information |
Phone number, email address |
For account registration and communication |
| Financial Information |
Mobile banking number, transaction history |
For processing deposits and withdrawals |
| Technical Information |
IP address, browser, and device type |
For Security and Fraud Prevention |
| Usage Data |
Game history, login times, preferred games |
For a Personalized Experience |
Cloud Bet collects only the minimum data necessary to provide its services. If additional information is ever requested, the reason will be clearly explained.
2 How Is Collected Data Used?
Cloud Bet uses your data for the following purposes. Every use has a legitimate reason behind it, and we never go beyond those boundaries.
- Account Management: To manage registration, login, password recovery, and account security.
- Financial Transactions: To maintain accurate records for deposits, withdrawals, and bonus payments.
- Verification: To verify your identity and age during the KYC process.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Customer Support: To resolve your complaints and queries promptly and accurately.
- Personalized Experience: To recommend games and offers tailored to your preferences.
- Legal Compliance: To comply with licensing authority guidelines and applicable laws.
If Cloud Bet wishes to use your data for marketing purposes, your consent will be obtained first. You can opt out of marketing communications at any time.
3 Cookie Policy
The Cloud Bet website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the site's functionality.
Types of cookies we use:
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your language preferences and settings.
- Analytics Cookies: Helps analyze site usage to improve the overall experience.
- Marketing Cookies: To show relevant ads — only with your consent.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some site features.
4 Sharing Data with Third Parties
Cloud Bet never sells your personal data. However, limited information may be shared with trusted third parties solely to deliver our services.
- Payment Processor: Authorized mobile banking partners including bKash, Nagad, and Rocket — solely for processing transactions.
- Game Provider: Only the minimum data necessary to operate third-party games.
- IT Services: Server hosting and technology partners who themselves adhere to strict privacy policies.
- Legal Authorities: If required by a court or government order, data may be disclosed in accordance with legal obligations.
Cloud Bet has Data Processing Agreements (DPAs) in place with all third parties it works with. They may only use your data for the specified purposes.
5 How long is my data retained?
Cloud Bet does not retain your data longer than necessary. Different types of data have different retention periods.
- Account Information: For the duration the account is active and for 5 years after closure.
- Financial Records: For legal purposes, typically up to 7 years.
- Gaming Log: For the duration of the active period and up to 2 years thereafter.
- Marketing Consent: Until consent is withdrawn.
- Cookie Data: At the end of a session or a maximum of 12 months.
Once the retention period ends, cloud bet securely deletes your data or anonymizes it so you can no longer be identified.
6 Your Data Rights
Cloud Bet believes every user should have full control over their own data. That's why we guarantee you the following rights.
- Right to Access: You can request to know what information Cloud Bet holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You can opt out of having your data used for certain purposes.
- Right to Portability: You can receive your data in a readable, portable format.
- Right to Object: You may object to certain types of data processing.
To exercise any of these rights, contact the Cloud Bet support team. Your request will typically be responded to within 30 days.
7 Child & Minor Protection
Cloud Bet's services are strictly for adults. Cloud Bet does not knowingly collect or store data from anyone under the age of 18.
- Age is verified at the time of registration.
- Any account found to belong to a minor is closed immediately.
- Any data from minors collected inadvertently is securely deleted.
- Parents are encouraged to monitor their children's internet usage.
8 Security Measures
Cloud Bet has put in place multiple technical and administrative security measures to keep your data safe.
- Encryption: TLS 1.3 encryption is used for all data transmissions.
- Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
- Firewall & Monitoring: Servers are monitored 24/7.
- Access Controls: Only authorized personnel can access specific data.
- Regular Audits: Regular security assessments are conducted to identify vulnerabilities.
- Backups: Regular encrypted backups are maintained to prevent data loss.
No transmission over the internet is 100% secure. Cloud Bet takes every possible precaution, but you are also advised to use a strong password and keep your account details confidential.
9 Privacy Policy Updates
Cloud Bet may update this Privacy Policy from time to time. Changes may be made due to service updates, new legal requirements, or security improvements.
- Any policy changes will be updated on this page with the effective date.
- Registered users will be notified directly of any significant changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
The "Last Updated" date on this page always reflects the date of the most recent version.
10 Contact & Complaints
For any questions, complaints, or requests regarding the Privacy Policy, please contact cloud bet. Our Data Protection Team is always ready to assist you.
- Email: [email protected]
- Live Chat: Live chat support is available once you log in to the platform.
- Response Time: Typically within 24–48 business hours.
Protecting your privacy is Cloud Bet's responsibility. If you have any concerns, feel free to reach out to us.