Cloud Bet's Terms and Conditions

1 General Terms and Conditions

By using the Cloud Bet website and mobile application, you are deemed to have agreed to these Terms & Conditions. Cloud Bet is an online gaming and Sports Betting platform operating under an international license. These terms constitute a legally binding agreement between Cloud Bet and its users.

To use Cloud Bet's services, you must:

• Must be at least 18 years of age.
• Online gaming must be legally permitted in your country of residence.
• Accounts must be created in your own name and for your own use.
• You must register with accurate and up-to-date information.
• All Cloud Bet rules and guidelines must be followed.

Cloud Bet may update these Terms & Conditions at any time. Continued use of the platform following any changes will be treated as acceptance of the revised terms.

2 Account Registration & Verification

To create an account on Cloud Bet, you must provide accurate and complete personal information. Cloud Bet reserves the right to suspend any account found to have been registered with false or misleading details.

• Each individual may hold only one account.
• It is the user's responsibility to keep their account password confidential.
• Sharing or selling your account to anyone else is strictly prohibited.
• To change your registered phone number or email, please contact support.

A copy of your national ID, passport, or driving licence may be requested for verification. Failure to comply may result in your withdrawal being placed on hold.

3 Deposit & Payment Policy

Cloud Bet supports all major payment methods in Bangladesh. You can easily deposit via bKash, Nagad, and Rocket. All transactions are secured with SSL encryption.

• Deposits are usually credited to your account instantly.
• Minimum deposit amounts may vary depending on the payment method.
• If a deposit fails for any reason, contact support immediately.
• Third-party payment methods are not permitted.
• No additional charges apply to deposits.

Cloud Bet's own currency conversion rates may apply. Charges from your bank or mobile banking provider may apply separately and are outside Cloud Bet's control.

4 Withdrawal Policy & Process

Withdrawals on Cloud Bet are straightforward and fast. However, certain conditions must be met to prevent fraud and safeguard users' interests.

• Your account must be fully verified before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• There is a maximum daily withdrawal limit, which varies depending on the payment method.
• Wagering requirements must be met before withdrawing winnings derived from a bonus.
• Withdrawals may be temporarily placed on hold in cases of suspicious activity.

If your withdrawal is delayed, please contact the Cloud Bet support team. Providing accurate account details will help resolve any issues quickly.

5 Bonus & Promotion Terms

Cloud Bet offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• Welcome Bonus: First deposit bonus for new users, subject to specific wagering requirements.
• Reload Bonus: Weekly or monthly bonuses for regular users.
• Cashback: A portion of losing bets may be refunded under specific conditions.
• Free Bet: Free bet opportunities during special events or promotions.
• Referral Bonus: Refer a friend and both of you receive special rewards.

All bonuses have an expiry date. Any unused bonus will be automatically removed once it expires. Cloud bet reserves the right to modify or cancel bonuses.

6 Betting Rules

Certain general rules apply when placing bets on Cloud Bet. These rules are in place to ensure fair play and to protect the interests of all users.

• Once a bet is confirmed, it cannot be cancelled.
• Each game and betting market has its own specific rules.
• Winnings resulting from abnormal odds due to a technical error may be voided.
• Odds change rapidly in live betting; the odds at the time of confirmation will apply.
• Bets may be voided if match-fixing or manipulation is suspected.

7 Prohibited Activities

The following activities are strictly prohibited on the Cloud Bet platform. Any violation may result in permanent account closure and forfeiture of all deposited funds.

• Creating multiple accounts to claim bonuses.
• Money laundering or processing of illegal funds.
• Use of bots, automated software, or hacking tools.
• Exploiting system vulnerabilities or bugs for personal gain.
• Attempting unauthorized access to another user's account.
• Creating an account using a false identity.
• Using a third-party payment account.

8 Account Closure & Suspension

Cloud Bet reserves the right to temporarily or permanently close accounts under the following circumstances.

• Violation of the terms and conditions.
• Failure to cooperate with the verification process.
• Detection of suspicious or fraudulent activity.
• The user has submitted a self-exclusion request.
• Extended period of account inactivity.

Users may request account closure at any time. The remaining balance (excluding bonuses) will be refunded. Account closure requests must be submitted through the support team.

9 Responsible Gaming Policy

Cloud Bet is firmly committed to responsible gaming. We want every user to enjoy gaming as entertainment, not as an addiction.

• Deposit limits: Set daily, weekly, or monthly deposit limits.
• Bet limits: Set a maximum stake per bet.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a break ranging from 24 hours to 30 days.
• Self-Exclusion: Permanently close your account for a long-term break.

For more details, visit our Responsible Gaming View page.

10 Privacy & Data Protection

Cloud Bet takes the privacy of your personal information very seriously. We never sell your data to third parties.

• Your information is used solely for the purpose of providing services and verification.
• All data is protected by SSL encryption.
• No information is shared with any third party except as required by law.
• You may contact support to opt out of marketing communications.

For more details, visit our Privacy Policy Read page.

11 Dispute Resolution Process

If you have a dispute or complaint with Cloud Bet, please follow the steps below.

1. First, reach out to cloud bet via live chat or email support.
2. Please include full details of your complaint along with any supporting evidence.
3. Cloud Bet will respond within 7 business days.
4. If your issue is not resolved by support, escalate it to senior management.
5. You may escalate unresolved complaints to the licensing authority for a final decision.

12 Legal Liability & Applicable Law

Cloud Bet is a licensed international gaming platform. These Terms & Conditions are governed by international gaming laws and applicable regulations.

• Cloud Bet is not liable for any losses resulting from technical issues or server outages.
• Cloud Bet will not be held responsible for any active bets cancelled due to loss of internet connection.
• Cloud bet's liability is limited for issues arising from third-party services, including payment gateways and game providers.
• Users are responsible for keeping their own accounts secure.
• Parents and guardians are responsible for preventing minors from accessing the platform.

If any provision of these Terms & Conditions is found to be unenforceable under applicable law, the remaining provisions will continue in full effect. Cloud Bet's decision to overlook a breach on one occasion does not constitute a waiver of that condition going forward.